| Citizen Charter |
SHEIKH-UL HIND MAULANA MAHMOOD HASAN MEDICAL COLLEGE SAHARANPUR
GENERAL INFORMATION
LOCATION
Sheikh-Ul-Hind Maulana Mahmood Hasan Medical College is located about 8.7 kilometers from city on Ambala Road. The main entrance is from Ambala Road. Map of the College
NUMBER OF BEDS, DOCTORS, NURSES, ETC
The hospital has 430 beds (excluding the Emergency,ICCU & ICU)
There are 200 doctors (including Faculty members, Senior Resident, Junior Resident and EMO) and Nursing Sister 33 and Staff Nurse 171
ENQUIRY AND INFORMATION ABOUT COLLEGE & HOSPITAL
Central Enquiry and Registration is located at the entrance of the Hospital
| Telephone Numbers of Central Enquiry |
0132-2971155 |
| Telephone Number of S.M.M.H. Medical College |
0132-2971155 |
| Website |
www.smmhmedicalcollege.com |
Enquiry counters and help desk also exist in the OPD and Emergency
CONTROL ROOM
Right To Information
Officer in Charge :- Mr. Bipul Chandra Kalita, Lecturer, Department of Physiology
Appellate Officer :- Principal S.M.M.H. Medical College, Saharanpur
CASUALTY AND EMERGENCY SERVICES
Officers in Charge of Casualty: Dr. Virendra Kumar (MS) Surgery, Chief Medical Superintendent
Dr. Gagan Garg Medical Superintendent, Dr. Sushil Kumar, Medical Superintendent
Dr. Nitin Jain (EMO) 9457139244
Dr. Mainpal (EMO) 9411667798
Location: Ground Floor, first wing, casualty block left from entrance of Hospital.
Casualty and Emergency services available 24 hours daily throughout the year.
Anyone with urgent medical problem can have consultation/treatment in the Casualty.
Depending on the nature of Casualty/Emergency which needs medical intervention, the patient will be registered at the Casualty registration counter free of charge and medical care will be provided promptly.
In addition to Casualty Medical Officers, Casualty has dedicated team of doctors from major specialties of Medicine, Surgery, Orthopaedics, Pediatrics, Obstetrics and Gynaecology and resident doctors, nursing staff, paramedics and orderlies to provide urgent medical services.
All endeavours are made to provide better medical care including all possible investigations (available in the hospital) and prompt treatment. However, at times, when there is extreme workload, cases that are not so urgent may have to wait for some time.
The treating doctors will call any specialist, who is available on call for urgent consultation as and when required.
In serious cases treatment/management gets priority over paper work like Registration/Medicolegal requirements.
Casualty has a fully equipped Emergency Operation Theater for surgery.
The Casualty is fully equipped with gadgets like monitors, ventilators, nebulisers, defibrillators, central oxygen and suction supply, etc.
Investigations like Blood Biochemistry, Urine, Blood gas analysis, ECG, X-ray are available for casualty patients.
All medicine and surgical items available in the Casualty are provided free of cost.
Facilities like wheel chair and patient trolley are available at the entrance of Casualty
Canteen facility is available.
OUTPATIENT DEPARTMENT (OPD) SERVICES
Location: Ground, 1st and 2nd Floor of Hospital
|
Registration Time |
Consultation Time |
| General OPD |
8.00 am to 2.00 pm |
8.00 am to 4.00 pm |
| Speciality Clinics |
8.00 am to 2.00 noon |
9.00 am to 4.00 pm |
OPD registration card can be obtained by paying Rs. 1.00 at the OPD registration counter located at the entrance of Hospital for consultation in general/specialty OPDs.
Referred cases from tertiary and other hospitals should also get registered for consultation in the OPDs.
The OPD registration card is valid for 15 days of consultation, after which a new registration card should be obtained if consultation/treatment goes beyond 15 days.
The patient has the right to consultant doctor/consultant. For prior appointment with any consultant on his/her OPD days, the patient should contact his/her OPD.
Patient are seen on first come first serve basis. However, out of turn consultation may be provided in case of emergency or to senior citizens
Speciality Clinics : for details, see OPD brochure displayed at OPD/Enquiry counter
During OPD consultation, the consultant will fill up the requisition forms for various investigations and direct/guide the patient to the concerned lab/department.
Sample collection centre for blood, urine, stool etc: Room No. 9
Sample collection timing : collection counter open 24X7
Certain particular investigations are done on particular days only.
Patient should obtain the investigation report on the date/time given for collection of the same from the concerned lab/department.
All the investigations are done on payment of a nominal rate fixed by the government. Patient should remit the payment and obtain proper receipt from the concerned lab/department.
Depending on the work load, for certain investigation patients will be called on future dates by the concerned department. However, these may be done out of turn in urgent situations on recommendation of the treating doctor.
Many facilities are provided at OPD level, such as ECG, Plaster, Injection and immunization, contraception and MTP services, minor surgical intervention, physiotherapy, etc.
The decision to admit a patient rests with the treating consultant. The patient will be admitted if there is a vacant bed available in the particular speciality. But in case of emergency, out of turn admission may be done.
Patients requiring medical certificates should apply for the same to the Superintendent in Chief of the Hospital, who will send it to the concerned department for issuing the certificate. However, Medical Treatment/Fitness and other such certificates of admitted patients, issued by the consultant will be valid only if it is countersigned by the superintendent in Chief of the Hospital.
Patient trolley/wheel chairs are available at the entrance of the OPD, free of charge.
Patients should park their vehicle in the paid parking area at the entrance of the hospital campus. Otherwise it is likely to be towed away.
INDOOR SERVICES
Patient admitted in the general ward has to deposit admission charges at the rates approved by the State Government from time to time. At present it is free of cost admission. Medicines, I.V. fluids and surgical items as per availability, diet, linen etc will be provided free of cost to admitted patients.
Additional charges will be applicable for specific investigations, procedures, surgery, etc.
All the inpatients will receive treatment by team of Resident Doctors and Nursing Staff available round the clock under the supervision and guidance of Faculty Members.
Hospital attendants are available in different wards to help inpatient care and related activities.
Special wards like ICU,ISU, Nursery etc are equipped with modern gadgets and devices like Monitor, Defibrillator, Nebulisers, Incubators etc. to provide better quality medical care.
Hospital has generator back up.
Bed Linen is changed at the time of admission and thereafter on every alternate day and also whenever required.
Food is served two times a day.
Destitute patient is provided drugs and surgical items from the hospital and all hospital charges are waived.
Operation theatres - The hospital has fully equipped modern operation theatres where all kinds of major and minor surgeries are performed using the latest techniques and technology.
Routine Surgeries are done as per list maintained by the respective department(s).
Visitors are allowed only during visiting hours, i.e. from 4.00 pm to 6.00 pm
Routine Lab (On all working days):
1. Sample collection timing : collection counter open 24X7
1. All types of routine and special investigations are done in the hospital, including Biochemistry, Microbiology, Pathology.
Blood Bank : Establishment and equipment are in pipe line
RESPONSIBILITIES OF USERS
The success of this charter depends on the support we receive from our users.
Please try to appreciate the various constraints under which the hospital is functioning. A large number of patients attend the OPD daily number of patients seeking Casualty/Emergency medical care daily are also more.
Please follow the rules and regulations of the hospital while inside the hospital campus.
Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.
Please help us in keeping the hospital and its surroundings neat and clean.
Please do not argue with security guards, show your passes when asked for and help maintain the order and peace inside the hospital premises.
Please use the facilities of this hospital with care and do not damage/spoil hospital property.
Do not indulge in any money transactions with touts and unauthorised persons.
The hospital is a NO SMOKING ZONE. Please do not smoke in the hospital.
Please refrain from demanding undue favours from hospital staff and officials.
Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the hospital. |
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